Strive for
100% Uptime
One of the biggest business challenges labs face is instrument downtime. The opportunity costs can be as much as$700,000 per downtime incident. With a service plan, you can achieve optimal uptime, customer service, and revenue.
See your uptime service plans here
Approach 100% uptime with your service plan
Uptime requires responsiveness. Managing your budget requires predictability. Get the right mix for your organization here.
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Our service engineers are highly skilled in multiple brands and local to your area.
Your local service engineer has 15+ years experience working on:
Locations we cover with service plans
To ensure quality and response time guarantees, we keep members of our nationwide service network working in their local areas. The closer they are, the faster they can get to you.
Preventative maintenance and repairs are available across the country on a time and materials basis.
Your Prepared plan is available anywhere in the U.S. Currently, Protected and Proactive plans are available in select areas of Florida.
The frequency and causes of analyzer downtime
In most labs, unexpected downtime happens once a month per out-of-warranty analyzer, due to lack of service, skills, or not following standard operating procedures.
Daily maintenance was rushed or skipped.
Daily maintenance was rushed or skipped.
Weekly maintenance was skipped because of higher-than-normal test volume.
An inexperienced operator tried to troubleshoot quietly, causing a larger problem.
An experienced operator was too casual with the routine they completed 1,000 times before.
Your on-site service engineer has no experience with the specific analyzer and can’t troubleshoot.
No one will fess up, but someone didn’t follow the SOP.
Coming off a service agreement with your OEM?
Plan your transition in advance to avoid disruptions in your service. Get unlimited onsite service as your instruments enter the years when you need fast and proactive support the most.
Ask about service in your area
We can perform preventative maintenance and repairs on a time and materials basis, or support you with the Prepared plan, anywhere.
To find out when you can sign up for a Protected and/or Proactive plan, please contact us.